POLICIES

 

As a sole Indigenous business owner, my time is spent prioritizing creation, time on Country and rest. I do my best to make sure orders are posted on Wednesdays each week, however all items are made to order, unless stated otherwise, and you will be notified by email on any delays.

 

 

FAQs

 

Can I buy/wear your jewellery as a non-Indigenous person?

Yes, all items are open for anyone to purchase except for items in the ‘Numbuh’ collection. This collection is exclusively made for Indigenous people only and can be ordered through consultation on kinship connection.

 

Do you make x in a different colour?

Generally yes, all hand-dyed items can be custom made to your liking. Just add your customisation request when you make your order. 

 

Returns and Exchanges.

Exchanges will be accepted where appropriate, for weaving workshop tickets if notified 2 days before the event. Ticket fees will not be refunded after 48 within the event date.

Refunds will not be accepted for 'change of mind', particularly for jewellery (for hygiene reasons). Refunds will only be accepted if the item is faulty, not as described or fit for purpose (i.e. promoted as hypoallergenic and causes a reaction). Any other items may be exchanged through consultation.

 

Commissions, Large Item & Custom Order Policy

For all commissions, a 50% fee will be paid upon the agreement through consultation. All agreement terms will be listed in the agreement contract.

 

Damaged Items 

If an item arrives damaged or defective, please get in contact within 5 days of receiving your order. 

 

Cancellation Policy

If you wish to cancel your order within 24 hours of ordering. After 24 hours, cancellations will incur a 50% restocking fee if the item has not been shipped.